• How will I receive security holder communications?

    Notice pursuant to section 110K of the Corporations Act 2001 (Cth) Investors can elect to be sent Annual Reports and documents relating to meetings in physical or electronic form.  Investors can advise their communication preferences online and may make an election in relation to all documents or a specified class of documents. To access our online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494. In addition to any election, investors are entitled to request Arena to send a particular document in a physical form or an electronic form by calling 1800 008 494 or contacting info@arena.com.au.
  • How do I elect to receive electronic versions of material instead of printed?

    Investors can advise their communication preferences online. To access our online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494. Alternatively, you can download the Email Collection Form from the registry website. Please ensure you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.
  • How will I receive my distribution?

    Arena REIT makes distribution payments via Electronic Funds Transfer (EFT) and requires you to provide your banking instructions. Investors can lodge/change their bank account details online. To access our online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494. Alternatively, you can download the Direct Credit Facility Form from the registry website. Please ensure you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.
  • How often are dividends and distributions paid?

    Dividends and distributions are generally paid quarterly.
  • How do I notify Arena of my Tax File Number (TFN)?

    Investors can lodge their tax file number online. To access the online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494. Alternatively, you can call 1800 008 494 to advise your TFN over the phone, or download the TFN/ABN or Exemption Form from the registry website. Please ensure you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.
  • How do I change my details?

    Investors can update bank account and contact details online. To access the online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494. Alternatively, you can download the relevant form from the registry website. Please ensure that you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.
  • Where can I find the security price for my investment?

    The security price for Arena REIT (ASX code: ARF) is available here (please note this price is delayed by 20 minutes).
  • What is required to transfer securities from a deceased estate?

    Please contact the registry  on 1800 008 494 or email info@arena.com.au for more information on how to transfer units from a deceased estate.
  • When are annual tax statements available?

    Annual tax statements are generally sent to investors around the end of August each year.
  • How can I lodge a complaint with Arena?

    Arena welcomes and values complaints and feedback and is committed to the fair, effective and efficient resolution of complaints. Complaints or feedback may be made verbally or in writing, and should be directed to:
    • Arena Investor Relations Locked Bag 32002, Collins Street East VIC 8003
    • Telephone: 1800 008 494
    • Email: complaints@arena.com.au
    Arena will acknowledge your complaint promptly, investigate objectively and provide a written response including actions taken or proposed in relation to the complaint, which may include amendment to business practices or policies. If you make a complaint to Arena and do not receive a satisfactory outcome or a response within 30 days of making a complaint you may refer the complaint to the Australian Financial Complaints Authority (AFCA):
    • Online: Website: www.afca.org.au
    • Email: info@afca.org.au
    • Phone: 1800 931 678 (free call)
    • Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
    Please note: AFCA will not deal with complaints that have not first been referred to Arena for resolution. The Australian Securities and Investments Commission (ASIC) also has an information line on 1300 300 630, which you may use to make a complaint or to obtain further information about your rights.
  • Does Arena REIT hold an annual general meeting (AGM)?

    Yes, Arena holds an AGM every calendar year in November.

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