If you have any complaints or feedback, please direct these to:
  • Arena Investor Relations Locked Bag 32002, Collins Street East VIC 8003 
  • Telephone: 1800 008 494
  • Email: complaints@arena.com.au
If you make a complaint to Arena and do not receive a satisfactory outcome you may refer the complaint to the Australian Financial Compliants Authority (AFCA):
  • Online: Website: www.afca.org.au
  • Email: info@afca.org.au
  • Phone: 1800 931 678 (free call)
  • Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Please note: AFCA will not deal with complaints that have not first been referred to Arena for resolution.

The Australian Securities and Investments Commission (ASIC) also has an information line on 1300 300 630, which you may use to make a complaint or to obtain further information about your rights.