How do I elect to receive electronic versions of material instead of printed?

Investors can advise their communication preferences online. To access our online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494.

Alternatively, you can download the Email Collection Form from the registry website. Please ensure you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.

How do I have distributions paid directly into my bank account?

Investors can lodge/change their bank account details online. To access our online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494.

Alternatively, you can download the Direct Credit Facility Form from the registry website. Please ensure you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.

How often are dividends and distributions paid?

Dividends and distributions are paid quarterly.

How do I notify Arena of my Tax File Number (TFN)?

Investors can lodge their tax file number online. To access the online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494.

Alternatively, you can call 1800 008 494 to advise your TFN over the phone, or download the TFN/ABN or Exemption Form from the registry website. Please ensure you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.

How do I change my details?

Investors can update bank account and contact details online. To access the online portal, please visit the Investor Centre. Should you require assistance registering or logging on please call 1800 008 494

Alternatively, you can download the relevant form from the registry website. Please ensure that you print, complete, sign and return the original form to: Boardroom, GPO Box 3993, Sydney NSW 2001.

Where can I find the unit price for my investment?

The shareprice for Arena REIT (ASX code: ARF) is available here (please note this price is delayed by 20 minutes). 

 

What is required to transfer units from a deceased estate?

Please contact the registry  on 1800 008 494 or email info@arena.com.au for more information on how to transfer units from a deceased estate.

When are annual tax statements available?

Annual tax statements are generally sent to investors around the end of August each year.

How can I lodge a complaint with Arena?

If you have a complaint about the financial services provided, you should contact our Complaints Handling Officer by: 

  • Freecall: 1800 008 494
  • Phone: 03 9093 9000
  • Fax: 03 9093 9093 (Attention: Complaints Officer)
  • Email: complaints@arena.com.au
  • Post: Arena REIT Management Limited, Locked Bag 32002 Collins Street East, VIC, 8003 (Attention: Complaints Handling Officer)

We will endeavour to resolve your complaint quickly and fairly.

If you do not receive a satisfactory outcome, you can contact the Financial Ombudsman Service Limited (FOS), of which Arena is a member, on the details below. FOS is an external dispute resolution scheme approved by the Australian Securities & Investments Commission (ASIC). Please note that FOS will not deal with complaints that have not first been referred to Arena for resolution.

FOS’ contact details

  • Freecall: 1800 367 287
  • Phone: 03 9613 7366
  • Fax: 03 9613 6399
  • Email: info@fos.org.au
  • Website: www.fos.org.au
  • Post: Financial Ombudsman Service Limited, GPO Box 3, Melbourne, Victoria 3001.

The Australian Securities and Investments Commission (ASIC) also has an information line on 1300 300 630, which you may use to make a complaint or to obtain further information about your rights.

Does Arena REIT hold an annual general meeting (AGM)?

Yes, Arena holds an AGM every calendar year in November.

Frequently Asked Questions